Return and Refund Policy

Last Updated: August 9, 2026

At Noelsmells, customer satisfaction is important to us. Due to the nature of fragrance and personal-use products, we maintain strict return standards to protect product quality, hygiene, authenticity, and product integrity.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection laws.

1. General Return Rules

Our standard policy is No Returns for opened or used products.

A voluntary return may only be considered when the product is completely unopened, unused, unsprayed, in its original sealed packaging, complete with original packaging and accessories, in resalable condition, and approved by our support team.

Customers must contact us before returning any product.

2. Opened or Used Products

We do not accept voluntary returns or refunds for products that have been opened, sprayed, tested, used, altered, or removed from their original sealed condition.

Because fragrances are personal-use products, opened or tested products cannot normally be resold for hygiene and quality-control reasons.

3. Change of Mind

We do not normally provide refunds or returns because of change of mind, personal fragrance preference, dislike of scent, buyer's remorse, accidental purchase, ordering the wrong fragrance or size, or no longer wanting the product.

Customers should carefully review the product name, size, quantity, price, delivery address, and order details before completing checkout.

4. Refund Requires Product Return

A refund will not be issued unless the eligible product is physically returned to Noelsmells and received at our designated return address.

Requesting a refund or providing a return tracking number does not by itself qualify the customer for a refund.

The returned product must physically arrive at our address. Our team will then inspect it to confirm that it remains unopened, unused, unsprayed, complete, and in original resalable condition.

Only after the return is received and successfully inspected will an eligible refund be processed.

5. Product Condition

To qualify for an approved voluntary refund, the product must remain completely unopened, unused, unsprayed, untested, unaltered, in its original sealed packaging, and complete with all original components.

If the product has been opened, sprayed, used, tested, damaged, altered, or returned incomplete, the refund may be refused.

6. Return Shipping Label

Customers are responsible for arranging and paying for their own return shipping label for voluntary returns and customer-requested cancellations, unless applicable law requires otherwise or Noelsmells agrees otherwise in writing.

We do not normally provide prepaid return labels.

Customers should use a tracked shipping service and retain their tracking information until the return process is completed.

7. $20 Service, Processing and Handling Deduction

For an approved customer-requested return or cancellation involving an order that has already been processed, fulfilled, or shipped, a $20 service, processing, handling, and restocking charge per order will be deducted from the approved refundable amount, except where prohibited by applicable law.

This charge helps cover costs already incurred for order processing, fulfillment labor, packaging, handling, administrative work, customer service, and related operational expenses.

The $20 deduction applies per order, regardless of the total order value, where this policy applies.

8. Customer Responsibility Before Ordering

Customers should only place an order after confirming that they intend to purchase and receive the selected product.

If a customer changes their mind after order processing or fulfillment has begun, Noelsmells may already have incurred processing, labor, packaging, shipping-related, and administrative costs.

For this reason, the applicable $20 per-order service charge may be deducted from an approved refund.

9. Damaged Products

If your product arrives damaged, leaking, broken, or otherwise defective, contact our support team as soon as possible.

Please provide clear photographs or videos of the product, packaging, shipping label, and visible damage.

After verification, our standard remedy for a confirmed damaged product is a replacement, except where applicable law requires another remedy.

10. Incorrect Product

If you receive a product different from the one ordered, contact us with your order number and photographs of the product received.

After verification, we may arrange an appropriate replacement.

11. Order Cancellation

Contact us immediately if you wish to cancel an order.

If the order has not entered processing or shipment, we may approve cancellation and issue a full refund.

Once the order has entered processing, fulfillment, or shipment, cancellation is not guaranteed.

If the order has already shipped, the customer may need to receive it first and then request an approved return.

The product must remain completely unopened and unused. The customer will generally be responsible for the return shipping label.

No refund will be processed until the returned product physically reaches us and passes inspection.

A $20 per-order service, processing, handling, and restocking deduction may apply to an approved return or cancellation after processing or shipment, except where prohibited by law.

12. Final Sale Items

Products clearly marked Final Sale are not eligible for voluntary returns, refunds, or cancellations after purchase, except where required by applicable law.

13. Refund Processing

After an eligible return has been received and inspected, we will notify the customer regarding the outcome.

Approved refunds will be issued to the original payment method.

Bank, card issuer, and payment-provider processing times may vary.

14. Return Address

Approved returns must be sent to:

Noelsmells
2546 Ridenour Street
Miami, FL 33179
United States

15. Contact Us

Email: support@noelsmells.us
Phone: +1 707 876 5567